Refunds and returns
Draft for reviewPolicy draft for review. Ordering is unavailable. Seller details, operational capabilities and final legal terms must be confirmed before public use.
Damaged or incorrect items
The approved policy direction is to report damaged or incorrect items within seven calendar days of delivery to support@bpabioscience.com. Include the order reference and, where possible, photographs of the item and packaging. Alternative evidence and exceptions can be reviewed; this request window does not limit applicable mandatory rights.
A clearly documented broken or damaged vial normally will not need to be returned. An intact incorrect item may require a return using a prepaid merchant-paid label, arranged case by case. Safe return and handling procedures still require confirmation.
Refunds for approved claims
Approved damaged or incorrect-item claims cover the customer’s claim-related shipping. A refund for an entire affected order includes original outbound shipping; partial-order shipping is reviewed case by case, subject to applicable rights.
The planned refund method is the original payment method, with initiation within one to two business days after approval. Bank or payment-provider posting time is separate. Business days are Monday through Friday excluding U.S. federal holidays; the operating time zone remains to be confirmed.
Changes and cancellations
The approved direction is no change-of-mind returns, including unopened items, without limiting mandatory remedies or separate handling for quality, safety, defects or recalls.
A cancellation before dispatch can be considered only while the parcel can still be stopped. Last-minute cancellation cannot be guaranteed. After dispatch, applicable return and refund rules apply.